After-sales service

  • Categories:Support
  • Time of issue:2020-10-09 16:19:06
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Description:
Description:
Information

Our worldwide service agents and distributors can at all time provide you with the most prompt, professional, technical consultancy and services wherever your generator sets are.

Correct operation in accordance with operating manual, operators should also need to conduct regular inspection, adjustment and cleaning of all parts for smooth running and maintaining for the long service life of the machine. In addition, regular maintenance and repair is beneficial to preventing all the parts from early tear and wear.

After-sales service

As a SWT Power distributor, you can rely on the following quality assurance:

- Supplying qualified SWT Power generator sets;

- Offering complete technical support, including installation guidance, repair and maintenance services, commissioning guidance etc;

- Adequate products and spare parts supply;

- Professional training and troubleshooting for technical staff;

- Online support for parts ordering and availability, a whole set of parts solution;

- Online technical support provides video training for product installation, replacement of parts, as well as operation and maintenance guidance;

- Establishment of a complete customer file and product file;

- Genuine spare parts supply.

Note: Quick-wear parts, fast consuming parts and any mistakes that arise from man-made faulty operations, negligent maintenance and inability to operate and maintain conformity with operation and maintenance instructions, are not covered within the warranty coverage.

 

SWT MIDDLE EAST SERVICE CENTER

The largest overseas service center of SWT, with 6 professional service engineers stationed there, a professional maintenance workshop and sufficient spare parts stock. Dubai service center can serve Dubai, Ethiopia and the surrounding areas in a timely and considerate manner.

 

Global Techtop FZCO, the pioneer of power equipment and service supplier, located in Dubai, United Arab Emirates, aimed to satisfy the demands of Middle East and Africa market, offering the top quality of diesel generating sets, diesel and solar lighting towers, “Real-time” generator after-sales service and maintenance, spare parts supplying in the region since 2003.

Our extensive range covers standard generator sets, gas generator sets, marine generator sets, containerized generator sets, mobile power station, power plants, electrical system, flood lighting towers, solar LED lighting towers.

We have constructed a logistic and after-sales service center in Al Warsan, Dubai, U.A.E. in 2018. With a total space of 35,000 square feet, equipped with international standard logistic and technical facilities, Global Techtop FZCO can provide full range of diesel generator and lighting tower products and electrical / mechanical service work, based on “ready stock” and “24*7 service”.

Our company’s strength is based on its professional and enthusiastic technical and sales staff whom are constantly multi-tasking to ensure customer service is held at the forefront of the business. Global Techtop FZCO have product experienced staff, electrical / mechanical after-sales and maintenance engineer team who can take a genuine interest in their customers’ requirements.

                         

"Plenty Stock, Fast Response, Sincere Service" is our motto. We are always ready to serve our existing and potential clients in Power Generation, Infrastructures Construction, Data Center, Marine and other related industries clients.

Projects in Middle East and Africa

 

 

Spare parts

 

SWT after-sales support includes readily available, quality spare parts for a wide range of industrial products offering the finest quality parts solutions in the industry. Our extensive parts inventory ensures our service technicians have parts available when needed to perform maintenance services, make repairs or provide equipment upgrades, overhauls and refurbishment. We offer a full range of customer support for all products & equipment that we support and manufacture.

Our parts capabilities include:

1. Source for replacement for broken parts;

2. Professional recommendation list for stock parts;

3. Quick delivery for fast moving parts;

4. Free technical consultancy for all the spares.

 

After-sales service

 

 

Training

 

After-sales service

 

SWT have been providing high quality corresponding training on an international basis. Each of our trainers has full experience of the product and specially served in design or manufacturing fields of service and in testing, commissioning, diagnosis and troubleshooting. Courses are offered to all our customers and subjects range from introduction to gensets, and more advanced topics for experienced personnel. More importantly, we have senior qualified training staff to conduct specified generator technology training to meet the special request from our clients.

 

 

 

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联系电话

Time of issue:2020-08-17 17:31:32

phone  Tel:  +86-537-2780753  +86-537-2780756

fax  Fax: +86-537-2780763

E-Mail  Email: info@swt.cn

address  Address: Safety Equipment Industrial Park (Zone A), High-tech Zone, Jining City, Shandong Province

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Time of issue:2020-08-17 17:04:16

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