- Time of issue:2020-10-09 16:19:06
Our worldwide service agents and distributors can at all time provide you with the most prompt, professional, technical consultancy and services wherever your generator sets are.
Correct operation in accordance with operating manual, operators should also need to conduct regular inspection, adjustment and cleaning of all parts for smooth running and maintaining for the long service life of the machine. In addition, regular maintenance and repair is beneficial to preventing all the parts from early tear and wear.
As a SWT Power distributor, you can rely on the following quality assurance:
- Supplying qualified SWT Power generator sets;
- Offering complete technical support, including installation guidance, repair and maintenance services, commissioning guidance etc;
- Adequate products and spare parts supply;
- Professional training and troubleshooting for technical staff;
- Online support for parts ordering and availability, a whole set of parts solution;
- Online technical support provides video training for product installation, replacement of parts, as well as operation and maintenance guidance;
- Establishment of a complete customer file and product file;
- Genuine spare parts supply.
Note: Quick-wear parts, fast consuming parts and any mistakes that arise from man-made faulty operations, negligent maintenance and inability to operate and maintain conformity with operation and maintenance instructions, are not covered within the warranty coverage.
SWT after-sales support includes readily available, quality spare parts for a wide range of industrial products offering the finest quality parts solutions in the industry. Our extensive parts inventory ensures our service technicians have parts available when needed to perform maintenance services, make repairs or provide equipment upgrades, overhauls and refurbishment. We offer a full range of customer support for all products & equipment that we support and manufacture.
Our parts capabilities include:
1. Source for replacement for broken parts;
2. Professional recommendation list for stock parts;
3. Quick delivery for fast moving parts;
4. Free technical consultancy for all the spares.
SWT have been providing high quality corresponding training on an international basis. Each of our trainers has full experience of the product and specially served in design or manufacturing fields of service and in testing, commissioning, diagnosis and troubleshooting. Courses are offered to all our customers and subjects range from introduction to gensets, and more advanced topics for experienced personnel. More importantly, we have senior qualified training staff to conduct specified generator technology training to meet the special request from our clients.
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