Privacy Policy

Who we are

This website is operated for Shandong Superwatt Power Tech Co., Ltd. (“SWT”, “we”, “us” or “our”), a power equipment business based in Jining, Shandong, China. This policy covers information SWT receives in connection with enquiries about generator sets, lighting towers, hybrid power systems, technical support and related business services.

Our privacy contact is info@swt.cn. Our business address is Safety Equipment Industrial Park (Zone A), High-tech Zone, Jining City, Shandong Province, China.

Information we collect

The information we receive depends on what you choose to submit and how you contact us. It can include:

• Business contact details: your name, email address, telephone number, company and business location, if provided.
• Enquiry details: the products or services you are interested in, project requirements, your message, and information you provide during a quotation or support discussion.
• Advertising form details: the fields and answers you submit through a SWT Facebook or Instagram form, together with available form or campaign information identifying the source of the enquiry.
• Subscription preferences: your email address and the preference you submit when requesting SWT email updates.
• Technical information: website requests may generate server and security records such as an IP address, request time, requested page and browser information. Security checks can also use limited identifiers to prevent repeated or abusive submissions.

Please do not submit payment card details, identity documents, health information or other sensitive personal information through a general enquiry form.

Facebook and Instagram enquiries

If you submit an instant form or contact request through a SWT advertisement on Facebook or Instagram, the information you submit is provided to SWT so that we can respond to the request described in that advertisement or form. Depending on your request and the contact details you provide, our team may follow up by email, telephone or WhatsApp.

We use these details to discuss your requirements, provide relevant product information or a quotation, and manage the resulting enquiry. Sale of enquiry information or unrelated third-party marketing is not a purpose of these forms. Sending an enquiry does not by itself subscribe you to an unrelated mailing list.

Meta separately processes information when you use its services. Its collection, platform settings and retention are governed by the Meta Privacy Policy. This SWT policy explains our handling of information we receive; it does not replace Meta’s policy or control data held independently by Meta.

How we use information

• Respond to product enquiries, quotation requests and technical questions.
• Understand project conditions and discuss suitable configurations, delivery or support requirements.
• Maintain business correspondence and follow up on a request you have made.
• Record your choices about optional communications and handle privacy requests.
• Protect the website, prevent spam and misuse, and meet applicable legal obligations.

Where applicable law requires a legal basis, this may include taking steps at your request before a contract, our legitimate interests in managing business enquiries and protecting our services where those interests do not override your rights, consent for optional communications where required, and compliance with legal obligations. The relevant basis depends on the particular processing and applicable law.

Communications and your choices

We distinguish a reply to your enquiry from optional promotional messages. You can ask us to stop promotional contact at any time by emailing info@swt.cn or by telling the SWT team member who contacted you.

The website subscription form currently records requests for email updates. A saved request is not confirmation that an email subscription or delivery service is active. Any later promotional sending must respect the permissions you have given and applicable law. Withdrawing marketing consent does not affect the lawfulness of processing before withdrawal, or necessary correspondence about an ongoing quotation, contract or support request.

Cookies and external services

The website uses WordPress functionality and security measures. Administrative sign-in and certain site functions may use cookies or similar technical mechanisms. You can manage cookies through your browser, although blocking necessary cookies may affect some functions.

The public website at swt.cn uses Google Analytics 4 to measure visits and understand how visitors use the site, such as which pages they view. Google Analytics may use cookies to distinguish visitors and sessions. Learn how Google uses information from sites that use its services. You can use the Google Analytics opt-out browser add-on in a supported browser.

Pages may link to or display services such as WhatsApp, Meta or Google Maps. Visiting an external service, or loading its embedded content where present, can disclose technical information to that provider. Its own privacy policy and settings apply to that processing.

Sharing and access

Information submitted through our website enquiry forms is not published as visitor content. Access is intended for SWT personnel handling the enquiry and service providers supporting website hosting, IT, security or business communications, as needed for those purposes.

If fulfilling your request requires a distributor, service partner or another recipient, the relevant disclosure should be explained to you and permission obtained where required. Information may also be disclosed where required by law, a valid legal process, or to protect lawful rights. This policy does not authorise recipients to use enquiry details for their own unrelated marketing.

International processing

SWT is based in China, and the information you send us may be accessed and handled by our team there. Website hosting, email and external platforms can also involve processing in other countries. Those locations depend on the service involved; they are not necessarily the country where you live.

Any international transfer must meet the requirements of the laws that apply to that transfer. You can contact info@swt.cn to ask about the recipients, processing locations and applicable transfer arrangements relevant to your enquiry.

How long information is kept

There is no single retention period for every type of enquiry. The appropriate period depends on whether the enquiry is still active, whether it leads to a quotation or contract, any ongoing warranty or support relationship, and applicable accounting, legal or dispute-related requirements.

These criteria are used to assess whether information still needs to be kept and whether it can be deleted or anonymised. You can ask about the retention of your own information or request deletion using the contact details below. Limited records may need to be retained to respect an opt-out, meet a legal obligation or deal with a dispute. Deleted information may remain in restricted backups until those backups are replaced under the applicable backup cycle.

Protecting information

Website submissions are transmitted using HTTPS. Website administration uses access controls, and enquiry records are not available through the public enquiry interface. These measures reduce risk, but no internet transmission or storage system can be guaranteed completely secure. Please use the general enquiry form only for information needed to discuss your business request.

Your rights and privacy requests

Depending on where you live and the law that applies, you may have rights to access your personal information, correct inaccurate details, request deletion, restrict or object to processing, receive a portable copy, withdraw consent, or complain to a competent data protection authority. These rights can be subject to legal conditions and exceptions.

You can object to direct marketing at any time. To request access, correction, deletion or an end to promotional contact, email us with the subject “Privacy request – SWT”. Include the email address or telephone number you used to contact us, the approximate enquiry date, and what you would like us to do. You do not need a website account.

We may need proportionate information to verify that the request concerns your data and to locate the relevant record. Please do not send identity documents unless a secure and necessary verification method has been agreed. We will handle requests within the periods required by applicable law and explain any relevant exception. Requests about information held independently by Meta should also be directed to Meta through its privacy tools.

Children

Our products, services and advertising enquiry forms are intended for business users, not for children. If you believe a child has provided personal information to us, please contact us so that the situation can be reviewed and the information removed where appropriate.

Changes to this policy

We may update this policy when our website, enquiry processes or applicable requirements change. The latest version is published at this address with its last-updated date. Where additional notice or a new choice is required by law, it must be provided as applicable.