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After-sales Service
Our worldwide service agents and distributors can at all time provide you with the most prompt, professional, technical consultancy and services wherever your generator sets are.
Correct operation in accordance with operating manual, operators should also need to conduct regular inspection, adjustment and cleaning of all parts for smooth running and maintaining for the long service life of the machine. In addition, regular maintenance and repair is beneficial to preventing all the parts from early tear and wear.
As a SWT Power distributor, you can rely on the following quality assurance:
- Supplying qualified SWT Power generator sets.
- Offering complete technical support, including installation guidance, repair and maintenance services, commissioning guidance etc.
- Adequate products and spare parts supply.
- Professional training and troubleshooting for technical staff.
- Online support for parts ordering and availability, a whole set of parts solution.
- Online technical support provides video training for product installation, replacement of parts, as well as operation and maintenance guidance.
- Establishment of a complete customer file and product file.
- Genuine spare parts supply.
SWT MIDDLE EAST SERVICE CENTER
The largest overseas service center of SWT, with 6 professional service engineers stationed there, a professional maintenance workshop, and sufficient spare parts stock. Dubai service center can serve Dubai, Ethiopia, and the surrounding areas in a timely and considerate manner.
Our extensive range covers standard generator sets, gas generator sets, marine generator sets, containerized generator sets, mobile power stations, power plants, electrical systems, floodlighting towers, and solar LED lighting towers.
We constructed a logistic and after-sales service center in Al Warsan, Dubai, U.A.E. in 2018. With a total space of 35,000 square feet, equipped with international standard logistic and technical facilities, Global Techtop FZCO can provide a full range of diesel generator and lighting tower products and electrical/mechanical service work, based on “ready stock” and “24*7 service”.
Our company’s strength is based on its professional and enthusiastic technical and sales staff who are constantly multi-tasking to ensure customer service is at the forefront of the business. Global Techtop FZCO has product experienced staff, electrical/mechanical after-sales and maintenance engineer team who can take a genuine interest in their customers’ requirements.
“Plenty Stock, Fast Response, Sincere Service” is our motto. We are always ready to serve our existing and potential clients in Power Generation, Infrastructures Construction, Data Centers, Marine, and other related industries clients.
Warranty Period
SWT provides a limited warranty covering functional defects resulting from design, materials, or workmanship for a period of 12 months after delivery or 1000 operating hours, whichever occurs first.
Should a defect occur, the Buyer may submit a claim along with supporting evidence to the Seller. Upon verification and approval, the Seller will supply replacement parts confirmed to be defective. Transportation costs for returning defective parts to the Seller shall be borne by the Buyer, while the Seller will cover the cost of shipping replacement parts back to the Buyer.
For any genset or component claimed to be defective, the Buyer or End-user shall provide detailed photos and relevant information to facilitate defect analysis. The Seller, jointly with SWT POWER when necessary, will assess whether the defect falls within the warranty scope.
If a defect is confirmed as covered under warranty, the Seller will provide repaired or replacement parts, which will retain the remaining duration of the original genset’s warranty period.
The Buyer is responsible for installing the genset in strict accordance with SWT POWER operation and maintenance manuals. Initial start-up must be performed by an authorized SWT dealer, and a completed start-up report must be submitted as required.
If long-term storage is anticipated, this must be indicated in the initial order and storage preparation shall be carried out exclusively by an authorized SWT POWER workshop. Subsequent removal from long-term storage must also be performed by an authorized SWT POWER service facility.
Warranty Period
SWT has been delivering high-quality, internationally-recognized training programs tailored to the power generation industry. Each of our trainers possesses extensive hands-on experience in product design, manufacturing, service, testing, commissioning, and troubleshooting. Our curriculum is designed to accommodate diverse learning needs—from introductory courses on generator sets to advanced technical modules for experienced engineers. Furthermore, we provide customized training programs led by senior technical experts to address specific client requirements and operational challenges.
