SUPPORT
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Service & Support
SWT provides professional after-sales service and technical support to help customers keep their power systems running reliably.
Our service support covers installation guidance, commissioning support, operation training, maintenance advice, troubleshooting and genuine spare parts supply. Through our service network and technical team, we respond to customer needs with practical support throughout the equipment lifecycle.
Our Service Commitment
✓ Qualified SWT generator sets and power equipment
✓ Installation and commissioning guidance
✓ Maintenance and troubleshooting support
✓ Genuine spare parts supply
✓ Technical training for operators and service teams
✓ Remote support for operation, maintenance and parts replacement
✓ Customer and equipment service records for long-term support
SWT Middle East Service Center
Established in Al Warsan, Dubai, U.A.E. in 2018, SWT Middle East Service Center covers approximately 35,000 square feet and is equipped with a professional maintenance workshop, spare parts stock and technical service facilities.
With 6 professional service engineers stationed locally, the center provides timely support for customers across the Middle East, Africa and surrounding regions. Its service scope includes diesel generator sets, gas generator sets, containerized generator sets, mobile lighting towers, power station equipment and related electrical and mechanical systems.
The center supports customers with installation guidance, commissioning, maintenance, troubleshooting, spare parts supply and technical consultation, helping ensure reliable operation throughout the equipment lifecycle.
Ready Stock. Fast Response. Reliable Service.
Warranty & Technical Support
SWT provides a limited warranty for functional defects caused by design, materials or workmanship. The standard warranty period is 12 months after delivery or 1,000 operating hours, whichever comes first.
If a warranty claim is required, customers should provide detailed photos, operation records and relevant information to help our technical team assess the issue. Once the defect is verified and approved, SWT will provide repair guidance or replacement parts according to the warranty terms.
To ensure reliable operation, customers are advised to install, operate and maintain the equipment in accordance with SWT operation and maintenance manuals. Initial start-up, regular inspection and maintenance should be carried out by qualified personnel or authorized service partners.
Our support covers warranty consultation, troubleshooting, maintenance guidance, genuine spare parts supply and technical training. Final warranty terms are subject to the sales contract and product documentation.
Warranty Period
12 months after delivery or 1,000 operating hours, whichever occurs first.
Training & Technical Support
SWT provides technical training for operators, service teams and project engineers, covering equipment operation, maintenance, troubleshooting, commissioning and spare parts replacement. Customized training can also be arranged according to project requirements.
Warranty Period
SWT has been delivering high-quality, internationally-recognized training programs tailored to the power generation industry. Each of our trainers possesses extensive hands-on experience in product design, manufacturing, service, testing, commissioning, and troubleshooting. Our curriculum is designed to accommodate diverse learning needs—from introductory courses on generator sets to advanced technical modules for experienced engineers. Furthermore, we provide customized training programs led by senior technical experts to address specific client requirements and operational challenges.
